At KBP Bazaar, customer satisfaction is our top priority. We take great care to ensure the quality of our products and the accuracy of our services. Below is our professional refund and exchange policy to ensure a smooth and transparent process:

1. General Refund and Exchange Policy
    •    Refunds or exchanges are only accepted at the time of delivery and in the presence of the delivery personnel.
    •    Customers must inspect the product thoroughly upon delivery. If there is any issue (e.g., defect, damage, or incorrect product), they must immediately inform the delivery personnel.
    •    The delivery personnel will notify our team, and we will resolve the issue promptly.

2. Refund Options
    •    If there is an issue with the product (e.g., defect, damage, or incorrect item):
    •    The customer can choose to:
    •    Request a refund on the spot (processed per the refund terms below).
    •    Request an exchange, which will be processed later (same-day exchanges are not possible).
    •    If the product is pre-order based and the customer has made an advance payment, the refund will be processed as follows:
    •    For payments made via Bkash, the refund will be transferred to the same Bkash number provided by the customer.
    •    For payments made via credit card or debit card, the refund will be processed through the original payment method and may take 7 to 10 business days to reflect in the account.

3. Non-Refundable Situations
    •    Refunds will not be provided for size issues if the customer ordered the wrong size.
    •    Refunds will only be issued in cases where:
    •    The product is defective, damaged, or incorrect.
    •    The customer has made an advance payment for a pre-order-based product.

4. Company Responsibility
    •    Defective or Incorrect Items:
    •    If the product delivered is defective, damaged, or incorrect due to our error, we will offer a full refund or process an exchange.
    •    Exchanges will be arranged later, as same-day exchanges are not possible.

5. How to Initiate a Refund or Exchange
    1.    Check the Product on Delivery:
    •    Inspect the product in the presence of the delivery personnel.
    2.    Inform the Delivery Personnel Immediately:
    •    Notify the delivery personnel if there is an issue. They will contact our team for resolution.
    3.    Exchange Process:
    •    If the customer chooses an exchange, our team will coordinate the exchange process within a reasonable timeframe.

6. Additional Notes
    •    Refund Processing Time:
    •    Refunds via credit card, debit card, or online payment methods will take 7 to 10 business days to process and reflect in your account.
    •    Refunds for Bkash payments will be processed to the same Bkash number used during the payment.
    •    Refunds for cash-on-delivery orders will be provided instantly upon approval during delivery.
    •    Pre-Order and In-Stock Products:
    •    This policy applies to all products, whether pre-ordered or in stock.

We appreciate your understanding and cooperation in following our refund policy. Should you have any questions or require assistance, please feel free to contact us.

KBP Bazaar reserves the right to update this policy at any time to ensure the best customer experience.